Echelon Group

Last year we went through the most unbearable process of trying to have an improperly credited tax payment corrected with the IRS.  It literally took over a year.  I had to call in once every 6 weeks, wait approximately 45 minutes on hold, and then only to find out that …

Recent travel gave me the opportunity to experience the difference in attitude and service between two well known airlines.

The first trip took me to New York. Travel arrangements were made for me by another organization. Round-trip air travel on Delta Airlines from Boise to New York, via their hub in …

A recent business trip took me to Reno where I was meeting with the trustees of a 401(k) plan that we provide investment advisory services for. I stayed at a nice hotel that has always provided great service. Evidently, they are feeling the impact of the economy since they provided …

Of all the service people to stop by, it is the copier people that we now love. We have water people, supplies people, and copier people who, in addition to the mailman, occasionally pop their head in our doors delivering good cheer. But the man I like the most is …

For over 20 years we’ve been in the same location without problems. That was at least until one day we came to work only to find a brick stepping stone and shattered glass everywhere. Our second story view looking out over the train depot towards the Capitol building also has …

The world of networking, especially in Boise, is so very small. I ran into a one time high school buddy while at some networking event. We chatted it up a bit, but I didn’t think much of it. Later-on I got a referral from him for a new life and …

We were once given a great referral on a new employee… only to have her taken back again by the same guy who referred her to us. After losing a long time employee to Motherhood, we decide to hire great and not post an ad but to spread the word …

Marriage gets in the way again to good office help. This last week we celebrated the wedding of our office clerk. Now, this is the second time this has happened. We find great help who are loyal, faithful, and honest, yet they leave wearing a wedding dress and don’t return. …

Is new furniture better in your home or office? We recently gave our front office a little face-flit. Okay, so maybe it wasn’t little since we literally took everything out and replaced it with something new. New paint, chairs, magazines… everything went. But what it has done is left me …

Staples, Office Max, Office Depot… can anyone local support our need for office supplies? I used to ask myself this question daily every time I ordered a new pencil, pen, or eraser from one of the big giant chain stores. At least I asked that question until I found All …